• It can take a week or so for our warehouse to process a return as they need to check the stock for quality before they can book it back into stock
• Please email a copy of the postage receipt as proof of postage to the relevant email address
• Refunds cannot be made in the event of stock being lost in transit
• Please note that we can’t refund delivery/ shipping charges
• On confirmation of the stock being booked back in with no issues, we will issue a refund to the original method of payment

Can I cancel my subscription?

If you are signed up to a subscription, you can cancel and manage your subscription by logging into your account.

To cancel your subscription:

• Log into your account
• Select ‘Manage subscriptions’ from the menu
• Click on ‘Subscriptions’ from the menu across the top of the page.
• Select the subscription you want to cancel
• At the bottom of this page you have the option to ‘Skip this order’ or ‘Cancel Subscription’
• Select ‘Cancel Subscription’
• A prompt will appear asking for you to select a reason for cancellation.
• Select your reason then ‘next’. You can then add any comments. **depending on the reason you select you may be asked if you prefer to delay your order**
• Click ‘Cancel’
• Your subscription is now cancelled and you will receive an automated email to confirm this.

To ‘skip’ or amend your order date:

• Log into your account
• Select ‘Manage subscriptions’ from the menu
• Click on ‘Subscriptions’ from the menu across the top of the page.
• Select the subscription you want to cancel
• At the bottom of this page you have the option to ‘Skip this order’ or ‘Cancel Subscription’
• Select ‘Skip this order’
• A prompt will appear on the right of the page to confirm this selection. It will show you your new order date.
• If you prefer to choose your next order date click on the ‘Next order’ line in your subscription, select your preferred date from the calendar, then click on ‘update next order date’.